Privacy Policy
Abhyasa Yoga Club customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Email
[email protected]
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
We keep your information on file unless you have contacted us to remove it.
How to complain
If you have any concerns about our use of your personal information, you can make a data protection complaint to us:
Email: [email protected]
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
This privacy notice tells you what to expect us to do with your personal information.
- Contact details
- What information we collect, use, and why
- Lawful bases and data protection rights
- Where we get personal information from
- How long we keep information
- How to complain
[email protected]
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Purchase or account history
- Payment details (including card or bank information for transfers and direct debits)
- Account information
- Names and contact details
- Payment details (including card or bank information for transfers and direct debits)
- Purchase history
- Account information, including registration details
- Marketing preferences
- Names and contact details
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
- Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
- Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
- Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
- Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Directly from you
We keep your information on file unless you have contacted us to remove it.
How to complain
If you have any concerns about our use of your personal information, you can make a data protection complaint to us:
Email: [email protected]
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Terms and Conditions
1. INTERPRETATION AND VARIATION1.1 In the Terms and Conditions the following definitions apply:“Club” means The Abhyasa Yoga Club, “Member/Studio User” means any studio user or person that has signed a Registration Form or ticked the Terms and Conditions box online which has been accepted by the Club. “Registration Form” means the registration and application form signed by each Member. “Studio” means any of the spaces or venues used by the Club as published on our website(s) from time to time. “Terms and Conditions” as defined here.“Website” means www.abhyasayogabelfast.com or affiliated websites.1.2 The Terms and Conditions are incorporated into the Registration Form and online booking system.1.3 The Club reserves the right to vary or revoke any of the Terms and Conditions from time to time which it may consider necessary or suitable for the regulation of the governance of the Studio and the conduct of Members. Any such changes will be published on our website and, until revoked, are binding on Members.1.4 The Terms and Conditions shall be governed by the laws of Northern Ireland and subject to the exclusive jurisdiction of the Northern Irish courts.2. MEMBERSHIP/STUDIO USER2.1 Subject to condition 2.2, when a person has signed a Registration Form or ticked the terms and conditions on-line they shall become a Member of the Studio or a studio user.2.2 Acceptance of a person as a Member or a studio user is at the discretion of the Club.2.3 The Club reserves the right to withdraw, suspend or refuse to renew the membership of any Member or User whose conduct is, or may deemed to be in the Club’s reasonable opinion, injurious to the character of the Studio or amounts to a breach of the Terms and Conditions or where such expulsion is otherwise to be in the interests of the other Members of the Studio. Any Member so expelled shall forfeit all privileges to membership and shall not be entitled to any refund for any period during which his membership is suspended.2.4 The Club may run promotional introductory offers from time to time (directly or through an Agent i.e Groupon/Living Social). These offers are exclusively for New Students who are not already registered (“Members/Users”) with the Studio and are not for repeat use.3. STUDIO OPENING TIMESDetails of class times at the Studio may vary from time to time. Class times will be published by the Studio on our Website. 4. PAYMENT TERMS4.1 Details of class and pass prices are available on our website(s) or shall be such prices as determined by the Club from time to time.4.2 Abhyasa Class Passes apply only to classes run by the Club. Payments for classes at the Studio do not entitle you to attend classes of any other yoga Studio or teacher other than those operated by this Club (in the event that they are available). Independent teachers or persons who may use the studio space have their own booking and payment systems. Hazel Morrissey and Suzanne Cromie (Zenbu) are independent teachers. 4.3 Abhyasa Class Passes cannot be used, in full or in part, for set courses or workshops. 4.4 Subject to any statutory right of cancellation, payments for classes, class card fees, monthly subscription fees and annual payments are made non-refundable unless otherwise stated in the Terms and Conditions.4.5 Abhyasa 5 & 10 Class Passes have an expiry 3 months from date of purchase and are non-transferable, non-refundable. 4.6 Workshops, Retreats, Courses and Programmes run by the Club or hosted at the Studio are fully refundable less a 10% administration fee for cancellations received in writing more than 28 days before the start date. For any other cancellations there will be no refunds or transfers unless your place can be filled from a waiting list of suitable applicants, in which case we will refund the fee (less 20% admin fee). Deposits are non-refundable. By booking with the Club you are agreeing to terms and conditions. 5. MONTHLY SUBSCRIPTION5.1 The provisions of this clause shall only apply to Members that subscribe to unlimited classes (“Subscription”) by monthly, yearly or any other interval.5.2 A member, who is purchasing a monthly subscription contract is able to freeze their membership (minimum freeze is 10 days, maximum freeze is 40 days). The remainder of the payments for that subscription must then be continued once the contract is unsuspended.5.3 Subscription fees must be paid in accordance with the Terms and Conditions irrespective of whether or not the Member uses the Studio’s facilities.5.4 Members shall be given no less than 10 working days’ written notice of any increase in their Subscription (unless otherwise agreed in their contract)5.5 Any Member that is purchasing classes by Subscription cannot cancel their Subscription before the expiry of the period of 1 month from the date of their initial payment pursuant to the Subscription (“the Minimum Subscription Period”). 5.6 After the expiry of the Minimum Subscription Period a Member may cancel their Subscription by written request to the Club, giving 5 working days before the end of their current paid period, and their membership will then terminate at the end of their current paid period. 5.7 If a Member does not pay their Subscription for the Minimum Subscription Period (or cancels their Subscription during the Minimum Subscription Period) then the Club is entitled to charge the Member for any outstanding Subscriptions in respect of the Minimum Subscription Period.5.8 Members agree and acknowledge that by agreeing to the Minimum Subscription Period, they are being given preferential rates by the Club and therefore it is fair and reasonable that the club charges them for any payments as described and referred to in 5.8 above.5.9 Members who do not wish to accept a change proposed by the Club to the Terms and Conditions or to pay an increase in any Subscription fees may cancel their Subscription by giving written notice to the Studio. The notice must be given before or within 28 days after the change to the Terms and Conditions or increase in subscription fees takes effect and must expire at the end of the relevant calendar month. The Member giving notice must continue to pay subscriptions at the rate current immediately prior to any proposed increase until the end of such notice period. 6. MEMBERSHIP CARDS6.1 Membership cards remain the property of the Club and the Club reserves the right to retain any membership card if there has been a defaulted payment by the Member concerned.6.2 The membership card must only be used by the person to whom it is issued (abuse of this will lead to forfeiture).6.3 Any Member who loses his card may apply for a replacement, for which a £5 charge will be made.7. PERSONAL BELONGINGSPersonal belongings are brought into the Studio premises at the Member’s risk and the Club does not accept liability for any loss or damage whatever to such items. For security reasons Members are advised to take personal belongings and valuables into the studio and not leave them in common hallway or stairway areas.8. FACILITY BOOKINGS8.1 Early Cancels – If you cancel more than three hours before the start of class there is no fee applied. This allows waitlist students to be contacted and join the class.8.2 Late Cancels – If you cancel within 2 hours of the class start time, you will be charged a cancellation fee of the price paid for the class. If you have a class pass, you will lose a class.8.3 A ‘No Show’ (Failure to turn up for a class at all without prior cancellation) will incur the following:Drop in students: You will lose the class you have paid for.Contract Members: .Class Pass Students: Will result in the deduction of the class from your pass.Intro Offer Students: You will lose the class credit .Please remember that you must go to our online booking system and remove yourself from the class list or call if you cannot attend a class.8.4 Our Online Booking Facilities and rules are as follows:• Classes can be booked online up to two weeks in advance.• All students with online bookings must sign in at least 5 minutes before the class starts. NO ENTRY WILL BE ALLOWED ANY LATER THAN THE CLASS START TIME.• Where there is no waitlist our advice for getting on a class that is fully booked is to check in throughout the day to see if a someone cancels and a space becomes available.9. USE OF FACILITIES9.1 A Member is entitled to use the Studio’s facilities providing always that the Studio may at any time withdraw all or part of its facilities for any period or periods and with notice, where practicable, in connection with any leaning, repair, alteration or maintenance work or for reasons beyond the control of the Studio or the Club.9.2 Children under the age of 16 may only use the Studio and attend classes if accompanied by an adult and when under their care and supervision, however the Studio reserves the right of refusal for any minor to practice according to clause 10.19.3 Children over the age of 7 may not enter Changing rooms or other areas reserved for the opposite sex, regardless of whether they are accompanied by an adult.10. FITNESS AND HEALTH10.1 Members are advised not to undertake strenuous physical activities without first seeking medical advice if they have concerns over their physical condition. The Studio reserves the right to refuse access to any Member if, in its absolute discretion, it considers that the health of the individual concerned may be endangered by the use of such facilities.10.2 Members with the following conditions should not attend class: low/high blood pressure and cardiac irregularities. If there is any doubt, the Member should consult their doctor. Members and their guests must notify the Studio of any circumstances affecting their health which may be exacerbated through continued use of the Studio.10.3 Members are required to follow the instructions of the teacher at all times.11. DRESS & FOOTWEARMembers are requested to wear a form or dress appropriate to the practice of Yoga. Footwear should be removed on entry to the premises and left in the storage provided in accordance with instructions.12. SAFETY & HYGIENE12.1 Smoking is not allowed anywhere on the premises.12.2 No crockery, glass or food is permitted in the changing areas or studio. Only water is permitted in the Studio. No pets (unless guide dogs) are permitted on the premise or grounds. Do not walk around the Studio, changing rooms or showers barefoot (please wear socks) if you have foot complaints. Members must use the appointed entrance to the Studio when entering or leaving the Studio. Fire exits, which are clearly marked, are there in the interests of safety and Members must not interfere with these doors for any reason.12.3 Members are required to use a suitable towel to cover borrowed yoga mats in the studio or alternatively purchase or bring their own mat to practice.12.4 In the event of a fire, Members are asked to make their way to the nearest available exit.13. GENERAL GUIDELINES13.1 Members must at all times observe the Studio guidelines which may be notified to them from time to time and are requested to comply with any reasonable directions which the management of the Studio may issue to ensure the smooth operation of the Studio for the convenience of all Members.13.2 Members are required to give written notice to the Club of any change of address, email or contact number. Failing such notice, all communications shall be assumed to have been received by the Member within 5 days of mailing to the last address notified to the Club.13.3 The Club reserves the right to refuse admission to the Studio.13.4 The Club may assign the benefit of the Registration Form and a Member’s membership to a third party at any time without notice to the Member.13.5 A person who is not a party to the Registration Form has no rights under the Contracts (Rights of Third Parties) Act 1999 to rely upon or enforce any terms of the Registration Form or use any of the facilities provided by the company.13.6 The Club may, if a Member so wishes, communicate with the Member by electronic mail (“email”). By providing an email address to the Club the Member consents to receiving email communications from the Club, including notices pursuant to the Terms and Conditions. The Member also accepts any risk that email may not be a fully secure and confidential means of communication. The Club will not be liable for any loss or damage suffered as a result of communicating with a Member in this manner.13.7Commitment to Data SecurityYour personally identifiable information is kept secure. Only authorised employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from our sites allow you to opt out of further mailings. Abhyasa Yoga Club will never sell trade, rent, exchange or otherwise share your personal information with any other person, company or organisation. 14. LIMITATION OF LIABILITY14.1 The Club cannot be held responsible for any service or equipment not being available for whatever reason. The Club reserves the right to make alterations to the types of facilities provided, without notice and in its absolute discretion and the Club shall not be liable for any loss occasioned by such alterations except in so far as loss is by law incapable of exclusion.14.2 It is the Member’s responsibility to ensure that they are capable of undergoing a routine of exercises provided by any programme that they follow or class that they attend. Members accept the risk of injury from performing exercises and are advised to consult their doctor prior to beginning any programme or class. The Club accepts no liability for loss or damage to property or injury of Members or their guests to them on the Studio premises or outside the Studio except in so far as such loss, damage, or injury is by law incapable of exclusion.
